Ellen Jameson New Warranty Lead

Ellen Jameson is working out of the Tech Center and just started late this past week. She'll be the primary contact for any warranty calls.

This is an opinion I have, and by no means am I saying this is policy, but my personal preference is to take a message and have Ellen call the folks rather than asking the customers to call to the Tech Center. Let me know what you think. I've got to figure out how to transfer phone calls on our phone systems. Best thing would be to transfer calls between stores and to the Tech Center.

Also, going forward there are plans in place to improve startups and orientations. I'll have the details on Monday.